1 Overview
Support access allows authorised itslearning staff to log in to your site and perform system administrative tasks on your behalf. Tasks may include helping to configure your site, delivering training, or troubleshooting issues. All access by itslearning staff is automatically recorded, and you can view the audit log at any time.
Note: There are two separate access options. Enable access for itslearning support grants access to support staff. Enable access for itslearning services grants access to itslearning consultants. Each can be enabled and configured independently.
2 Prerequisites
Prerequisite: You must have system administrator access to manage support access settings.
3 Enabling support access
Support access is managed from the Features and Security settings. You can enable access independently for itslearning support staff and for itslearning consultants, and set an expiry date for each.
Admin > Edit Global Settings > Features and Security > Support access- Go to Admin >
Edit Global Settings >
- Features and Security >
- Support access.
Select Enable access for itslearning supportto grant access to itslearning support staff.Select Enable access for itslearning services to grant access to itslearning consultants.
Set an expiry date for each option. itslearning staff will not have access to your site after the expiry date.
4 Audit log
Every change to the support access settings, and every login by itslearning staff, is recorded in the audit log. To view the log, click Audit log in the Support access settings.
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