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What's Changing?
Due to recent changes in Google Chrome's support for Kiosk-mode applications, all customers need to force install the new "itslearning LockDown browser" extension.
For older versions of ChromeOs, the current Kiosk-mode application may still be used, but newer versions of ChromeOs require the new browser-extension to be used.
Force-installing the browser extension for all users, ensures that users have the extension pre-installed on their Chromebooks before taking tests in "Test-mode."
Note: that this change affects tests with "Test-mode" enabled in Test 3.0 only. Tests in 2.0 support using the older Kiosk-application only.
Why This Matters
Without this extension properly installed, students will be unable to start tests with "Test mode" enabled, potentially disrupting scheduled assessments and evaluations.
How to Force Install the Extension as a Google for Education Administrator
Follow these steps to ensure all users in your organization have the itslearning LockDown browser extension:
- Sign in to the Google Admin console
- Navigate to Devices > Chrome > Apps & extensions
- Select your organizational unit from the left panel
- Click the + button (Add apps and extensions)
- Select Add Chrome app or extension by ID
- Enter the itslearning LockDown browser extension ID: ngobkpaglpdfccmalagookhfmniefkbj
- Under Installation Policy, select Force install
- Click Save
We have made an easy-to-follow guide that you can download, attached down below.
Verification
After completing the installation, we recommend:
- Testing the setup with a sample user account
- Confirming the extension appears in Chrome's extension list
- Conducting a test run of a test with "Test-mode" turned on to ensure everything works correctly
Changes to the end-user experience
The new itslearning LockDown browser extension introduces a more user-friendly experience when answering tests with “Test-mode” enabled.
itslearning will automatically detect if the extension is installed, and enable “Test-mode”. The user will be able to start test by clicking “Start test in test mode”, and the itslearning LockDown browser extension will ensure that the user cannot start the test until all other browser windows are closed.
Once the test has been answered and submitted, the itslearning Lockdown browser extension will return the system to normal mode, without the user needing to login again.
For additional assistance, please contact itslearning support.