Updating SAML certificates


Most SAML based Identity Providers renew certificates on a regular basis. In order for this process to be as smooth as possible, we prefer to store these as URL which will allow us to securely download your Metadata file and update it automatically. Only if providing the URL is not possible, please follow the support process to share the latest file instead.

What is SAML and what does the certificates do

SAML, or Security Assertion Markup Language, is a system that enables websites to exchange user information securely for Single Sign-On (SSO) authentication. This process involves transmitting authentication details in a specific format between two parties: an identity provider (IdP) and a web application. An IdP is a system that creates, stores, and manages digital identities. The IdP can either directly authenticate the user or can provide authentication services to third-party service providers (apps, websites, or other digital services).

When a user logs into itslearning, they are sent to an identity provider (IdP) to fill in their credentials. If successful, user information is returned to itslearning to authorise the login. This bidirectional exchange of information relies on the SAML protocol. To verify the authenticity of the response or assertion, it is imperative that we possess the correct and valid certificate contained within the IdP metadata file, which we securely maintain for our customers.

How to retrieve the URL to the SAML IDP metadata 

Below, please see how to retrieve the URL to some known systems. For other IDP solutions, please consultant the IDP vendor.


You can normally access the metadata with an URL like this: https://<adfs-domain>/FederationMetadata/2007-06/FederationMetadata.xml (<adfs-domain> needs to be replaced with the correct domain). Please confirm that and share the URL with us.

Microsoft Entra ID (former Azure AD)

Open the app configuration and the Single Sign-on section to be able to copy the metadata URL:

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